November 24, 2025
The holiday season is already bustling—don0t let technology add to the chaos. Customers are racing to complete last-minute shopping, staff are balancing family commitments, and everyone's expectations are sky-high. Avoid unnecessary tech hiccups that frustrate your patrons and disrupt your operations.
Consider this your essential Holiday Tech Etiquette Handbook to ensure your business stays smooth and stress-free—because no one wants to be known as that company that spoils someone's day.
1. Update Your Online Hours Early to Prevent Frustration
Imagine a customer rushing across town during their break, relying on your posted hours, only to find your store closed and dark. Instant disappointment and a negative impression that sticks.
Make sure to update:
- Your Google Business Profile—the primary source for many customers
- Your Facebook, Instagram, and Yelp pages
- Your website's banner with clear holiday hours
- Apple Maps listings, since many still rely on it
Example message to share: "Happy Holidays! We will be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with our families. We'll resume normal hours Monday, refreshed and ready to assist—even if a little turkey tired!"
2. Craft Warm, Personalized Out-of-Office Replies
Taking time off? Don0leave your customers guessing. A well-crafted auto-reply acts like a friendly concierge—professional, approachable, and helpful.
Example auto-reply: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll respond promptly once we're back and fueled by caffeine. For urgent matters, please call our support line at (XXX) XXX-XXXX. Warm holiday wishes to you and your family!"
3. Keep Out-of-Office Messages Concise; Skip the Travel Details
Simplicity is key. Your customers don0need only the essentials—dates, response times, and alternative contacts. Avoid oversharing vacation plans or personal anecdotes to maintain professionalism and protect privacy.
4. Verify Your Phone Systems Work Flawlessly
Holiday callers often feel rushed and stressed. Ensure your voicemail messages match your current hours to prevent confusion or frustration.
Pro tip: Call your business number yourself to confirm the greeting is up-to-date—you might be surprised how often businesses overlook this.
Sample voicemail script: "Thank you for calling [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Avoid Last-Minute Surprises
If your business processes shipments or deliveries, highlight order deadlines well in advance—display them prominently on your website and send timely reminders via email.
Late shipments cause frustration, but mismanaged expectations can damage relationships. Help your customers avoid embarrassing scenarios—like explaining why a special gift arrives late.
Your Success Formula: Clear Communication + Thoughtful Tech = Happy Customers
Mastering holiday tech etiquette is simple: set transparent expectations, communicate with warmth and clarity, and respect your customers time. A few proactive adjustments can significantly reduce headaches and keep your reputation shining bright this season.
Remember, your aim is not just to prevent issues but to show your customers theyre truly valued—even when you're away.
Ready to ensure your systems and customer experience stay seamless this holiday season? Call us at 507-718-4288 or click here to schedule your free 15-Minute Call. Let's explore straightforward strategies to keep your business running smoothly while you enjoy a well-earned break.
