IT Support for Municipalities and Law Enforcement in Minnesota

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS compliant. This includes network security, policy revisions, staying updated on trainings and communicating upcoming needs. Our last BCA CJIS audit in 2023 went smoothly in part because Pantheon provided much of the information to the BCA directly. Pantheon has been able to prevent and mitigate loss and harm in the event of any attempted cyberattack breaches and provides a thorough investigation and after-action report. Working with Pantheon has allowed us to focus on public safety priorities and leave much of the IT tasks to the experts.

Pantheon: IT Peace of Mind for Small Businesses
We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind.
I'm especially impressed with their annual recommendations. There's no nickel-and-diming-they provide the support we need, when and how we need it, without a huge bill afterward. We're always prioritized when we have urgent issues, and their customer service is excellent.
Pantheon consistently recommends products that are necessary, not just to make money off us. They understand that we're a small business trying to grow, and every penny matters. Security is a priority, and they ensure we get what's essential while offering additional suggestions if we want more.
If you're looking for a partner, Pantheon is it. It's like having an IT firm right in your building, without needing to hire or train anyone. You know you're getting top-of-the-line service at a reasonable price, and their excellent customer service is always there when you need them.

Peace of Mind and Local Support with Pantheon
As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring.
What really sets Pantheon apart is the ability to pick up the phone and talk to an actual human being-someone who lives right here in my community. That local connection is a HUGE plus!
Honestly, I'd recommend simply giving Pantheon a shot. To date, we haven't had a single situation where they couldn't support our needs. Their reliability and personalized service speak for themselves.

Pantheon: Efficient, Friendly, and Dependable IT Support
The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support, and we know we can count on them to deliver excellent service.
Opening a ticket is as simple as sending an email, and their communication is above and beyond anything we've experienced with other IT firms. They're always dependable, responding promptly and keeping us informed every step of the way.
What really sets Pantheon apart is their team. Their IT professionals aren't just efficient-they're friendly and take the time to ensure customers understand the applications they're using.
Honestly, I think Pantheon is great. If you're looking for reliable IT support with a personal touch, they're the team to call.

Pantheon Makes IT Effortless for Us
We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all.
I also appreciate the local feel of their service. If we need a tech, they're just five minutes away. Whether they come to our location or we drop something off, there's no need to waste time troubleshooting over the phone. Pantheon just takes care of it.
Most importantly, we don't have to worry about our systems. Knowing that Pantheon manages everything gives us peace of mind. Even when we hear about major tech issues in the news, we don't stress-Pantheon has it covered. They've truly simplified IT for us.

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly.
The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear or incomplete explanations, they ensure we fully understand. I really enjoy working with them.
Over the years, we've worked with a few different IT providers, but Pantheon stands out. They work seamlessly with both our management and staff, delivering dependable support and great communication.

Trustworthy and Responsive IT Support with Pantheon
When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon.
While I haven't worked with other IT providers to compare, Pantheon has consistently met every challenge I've brought to them. Their quick response times and dedication to solving issues have been outstanding.
What I especially value is their local presence. I can easily drive to Waseca to deliver a computer that needs attention, or if I prefer to speak with someone face-to-face, it's always an option. Pantheon's reliability and accessibility make them an excellent partner for IT support.

Reliable, Responsive, and Personable IT Support with Pantheon
One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely on for help and direction.
Pantheon is equipped to handle the size and complexity of our organization's needs. Before Pantheon, our previous provider struggled to keep up, which frustrated both parish and school staff and hindered our productivity. Now, we are more confident with the necessary support we need regarding IT issues.
Customer service is where Pantheon truly stands out. In a world dominated by automated systems and long hold times, it's refreshing to work with a company where you know the people you're calling. Even when we submit a ticket or email, Pantheon usually responds right away. When I'm able to speak with a real person, I'm confident my issue will be resolved quickly and efficiently.
Pantheon delivers IT support with a personal touch, and we are very happy with their service.

Dependable, Comprehensive IT Support with Pantheon
What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no guarantee when our needs would be addressed. Pantheon's approach provides reliability and peace of mind.
Another standout is their responsiveness. Whenever we call, an actual person answers the phone-not an answering machine. Their employees are personable, and the services they offer are outstanding.
If someone asked me for a recommendation, I'd tell them Pantheon Computers is the way to go. They provide top-notch IT support with the best technicians who are always helpful, knowledgeable, and ready to assist.