IT Support for Small Medical Practices in Minnesota

Medical offices depend on secure, efficient technology every day. When your network goes down, your EMR system crashes, or support tickets go unanswered, patients wait longer, staff get frustrated, and compliance violations creep in unnoticed.

Pantheon Computers specializes in IT support for healthcare practices across Minnesota, helping clinics, dental offices, behavioral health providers, and specialty practices stay online, secure, and fully compliant with HIPAA and industry standards.

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The Risks of Poor IT in Medical Environments 

Unplanned Downtime and Appointment Disruptions
If your EMR system or network goes down, appointments get delayed or canceled—impacting patient care and revenue.

HIPAA Compliance Violations
If your IT environment isn't built with privacy and security in mind, you risk regulatory fines, patient complaints, and audit failures.

Slow Support That Hurts Patient Experience
When staff can't access records or print prescriptions due to slow IT response, the entire patient experience suffers.

Unsecure Communications and Data Access
Email, file sharing, and mobile access must be properly encrypted and secured—otherwise, patient data is exposed to risk.

Poor Integration With EMR and Practice Management Systems
Many IT providers don't understand the complexity of healthcare systems, leading to broken integrations and unreliable performance.

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Why Medical Practices Across Minnesota Choose Pantheon Computers

HIPAA-Compliant IT Support
We implement administrative, physical, and technical safeguards across your systems, so your practice stays compliant and audit-ready at all times.

Support for EMR, EHR, and Practice Management Systems
We work with systems like eClinicalWorks, NextGen, Dentrix, Kareo, and more—ensuring fast performance and vendor collaboration when needed.

Same-Day Ticket Resolution
We resolve 90% of tickets the same business day, giving your staff the support they need to keep seeing patients and operating efficiently.

24/7 Monitoring and Security
Our team monitors your infrastructure around the clock, preventing issues before they interrupt patient care or compromise data.

Transparent, Flat-Rate Pricing
No unexpected costs, no per-incident fees. Just predictable monthly pricing that includes everything you need—without nickel-and-diming.

28

Years of Experience

24/7

Proactive Support

Our IT Services

Looking for IT solutions tailored to your business? Contact Pantheon Computers today to learn how our IT services can help your organization stay secure, compliant, and efficient. 

At Pantheon Computers, we provide comprehensive IT solutions designed to enhance security, ensure compliance, and optimize business efficiency. Our team specializes in delivering tailored IT services to businesses across manufacturing, healthcare, municipalities, law enforcement, and professional services. Whether your organization requires cloud solutions, cybersecurity protections, or IT compliance expertise, our experts ensure your business remains secure, compliant, and operational at all times.

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Managed IT Services 

Eliminate IT headaches with proactive IT management. Our Managed IT Services include network monitoring, cybersecurity protection, system maintenance, and strategic IT planning to help businesses maximize uptime and efficiency.

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Co-Managed IT Services

Enhance your internal IT team with expert support, advanced tools, and 24/7 monitoring. We help mid-sized Minnesota businesses scale efficiently, reduce downtime, and improve security without replacing existing staff.

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Outsourced IT Support 

Reduce IT costs and improve performance with outsourced IT solutions. Our Outsourced IT Support gives businesses access to enterprise-level IT expertise, 24/7 support, and strategic IT consulting without the overhead costs of an in-house IT team.

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IT Compliance Services

Achieve and maintain regulatory compliance with expert IT compliance support. Our IT Compliance Services help businesses navigate complex IT regulations and protect sensitive data while avoiding costly fines and penalties.

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HIPAA Compliance Services

Ensure your healthcare organization meets HIPAA compliance requirements with our tailored IT solutions. Our HIPAA Compliance Services help safeguard protected health information (PHI) through encryption, access controls, and failed security audits.

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CJIS Compliance Services 

Law enforcement agencies must comply with Criminal Justice Information Services (CJIS) security policies. Our CJIS Compliance Services provide secure access controls, encryption solutions, and compliance management for agencies handling sensitive law enforcement data.

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PCI Compliance Services

Protect payment card data and meet Payment Card Industry Data Security Standards (PCI DSS). Our PCI Compliance Services include secure payment processing, encryption, and vulnerability management to prevent fraud and ensure compliance.

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FTC Compliance Services

Businesses handling sensitive consumer data must meet Federal Trade Commission (FTC) regulations. Our FTC Compliance Services provide businesses with the tools and strategies needed to ensure data protection and regulatory compliance.

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Cybersecurity Services 

Protect your business from cyber threats with proactive cybersecurity solutions. Our Cybersecurity Services include network security, endpoint protection, vulnerability assessments, and employee cybersecurity training to safeguard critical business data and IT infrastructure.

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Data Backup & Recovery Services

Ensure your business never loses critical data with secure and reliable backup solutions. Our Data Backup & Recovery Services provide automated backups, secure cloud storage, and fast data recovery to keep your operations running smoothly in the event of data loss.

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Cloud Services

Leverage the power of the cloud to increase flexibility, scalability, and security for your business. Our Cloud Services include cloud migration, cloud storage, cloud security, and cloud collaboration tools to help businesses enhance productivity and streamline operations.

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Microsoft 365 Services 

Optimize workplace productivity with Microsoft 365 cloud solutions. Our Microsoft 365 Services include email hosting, Microsoft Teams collaboration, SharePoint integration, and cloud-based office applications to enhance communication and efficiency.

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Advanced Security Services

Protect your business with 24/7 threat monitoring, endpoint protection, compliance support, and layered cybersecurity tailored to Minnesota organizations. Stay secure, audit-ready, and operational.

Frequently Asked Questions About IT Support for Medical Practices in Minnesota

What types of medical practices do you support? 

We work with a wide range of healthcare providers including general practitioners, specialty clinics, dental offices, behavioral health providers, and multi-location medical groups. Our team understands the unique technology and compliance needs of each.

Can you help us stay HIPAA compliant? 

Yes. Our services include implementing and maintaining all technical safeguards required under HIPAA, including access controls, audit logs, encryption, and secure backups. We also help with documentation and training to prepare for HIPAA audits.

Do you support electronic medical records (EMR) and practice management software?

Absolutely. We support a wide range of platforms including eClinicalWorks, Kareo, NextGen, Dentrix, and more. We handle everything from user access issues to performance problems and vendor escalations.

How do you handle after-hours emergencies?

We provide 24/7 monitoring and emergency response. If your system goes down after hours or on a weekend, our team is alerted immediately and works to resolve the issue before it impacts the next business day.

Will you work with our existing IT team or staff?

Yes. We offer both fully managed and co-managed IT services. Whether you have an internal IT person or not, we can work collaboratively to strengthen your IT operations without redundancy or confusion.

How is your support priced?

Our pricing is flat-rate and all-inclusive. There are no surprise fees for support tickets or emergency calls. You get predictable billing and full transparency—something many IT vendors fail to deliver.

Can you secure our email and communication systems?

Yes. We implement HIPAA-compliant email encryption, secure file-sharing systems, and messaging tools that protect patient communications across all devices and platforms.

What Our Clients Are Saying About Our Services:

★★★★★

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS...

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS compliant. This includes network security, policy revisions, staying updated on trainings and communicating upcoming needs. Our last BCA CJIS audit in 2023 went smoothly in part because Pantheon provided much of the information to the BCA directly. Pantheon has been able to prevent and mitigate loss and harm in the event of any attempted cyberattack breaches and provides a thorough investigation and after-action report. Working with Pantheon has allowed us to focus on public safety priorities and leave much of the IT tasks to the experts.


Kris

Government Services

Pantheon: IT Peace of Mind for Small Businesses
We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind.
I'm especially impressed with their annual...

Pantheon: IT Peace of Mind for Small Businesses
We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind.
I'm especially impressed with their annual recommendations. There's no nickel-and-diming-they provide the support we need, when and how we need it, without a huge bill afterward. We're always prioritized when we have urgent issues, and their customer service is excellent.
Pantheon consistently recommends products that are necessary, not just to make money off us. They understand that we're a small business trying to grow, and every penny matters. Security is a priority, and they ensure we get what's essential while offering additional suggestions if we want more.
If you're looking for a partner, Pantheon is it. It's like having an IT firm right in your building, without needing to hire or train anyone. You know you're getting top-of-the-line service at a reasonable price, and their excellent customer service is always there when you need them.


Katie

Real Estate

Peace of Mind and Local Support with Pantheon
As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring.
What really sets Pantheon apart is the...

Peace of Mind and Local Support with Pantheon
As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring.
What really sets Pantheon apart is the ability to pick up the phone and talk to an actual human being-someone who lives right here in my community. That local connection is a HUGE plus!
Honestly, I'd recommend simply giving Pantheon a shot. To date, we haven't had a single situation where they couldn't support our needs. Their reliability and personalized service speak for themselves.


Dan

Interior Design

Pantheon: Efficient, Friendly, and Dependable IT Support
The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support,...

Pantheon: Efficient, Friendly, and Dependable IT Support
The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support, and we know we can count on them to deliver excellent service.
Opening a ticket is as simple as sending an email, and their communication is above and beyond anything we've experienced with other IT firms. They're always dependable, responding promptly and keeping us informed every step of the way.
What really sets Pantheon apart is their team. Their IT professionals aren't just efficient-they're friendly and take the time to ensure customers understand the applications they're using.
Honestly, I think Pantheon is great. If you're looking for reliable IT support with a personal touch, they're the team to call.


Vicki

Automotive Services

Pantheon Makes IT Effortless for Us
We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all.
I also...

Pantheon Makes IT Effortless for Us
We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all.
I also appreciate the local feel of their service. If we need a tech, they're just five minutes away. Whether they come to our location or we drop something off, there's no need to waste time troubleshooting over the phone. Pantheon just takes care of it.
Most importantly, we don't have to worry about our systems. Knowing that Pantheon manages everything gives us peace of mind. Even when we hear about major tech issues in the news, we don't stress-Pantheon has it covered. They've truly simplified IT for us.


Tiffany

Healthcare

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly.
The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear...

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly.
The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear or incomplete explanations, they ensure we fully understand. I really enjoy working with them.
Over the years, we've worked with a few different IT providers, but Pantheon stands out. They work seamlessly with both our management and staff, delivering dependable support and great communication.


Bob

Non-profit

Trustworthy and Responsive IT Support with Pantheon
When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon.
While I haven't worked with other IT providers to compare, Pantheon has consistently met every...

Trustworthy and Responsive IT Support with Pantheon
When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon.
While I haven't worked with other IT providers to compare, Pantheon has consistently met every challenge I've brought to them. Their quick response times and dedication to solving issues have been outstanding.
What I especially value is their local presence. I can easily drive to Waseca to deliver a computer that needs attention, or if I prefer to speak with someone face-to-face, it's always an option. Pantheon's reliability and accessibility make them an excellent partner for IT support.


Timothy

Reliable, Responsive, and Personable IT Support with Pantheon
One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely...

Reliable, Responsive, and Personable IT Support with Pantheon
One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely on for help and direction.
Pantheon is equipped to handle the size and complexity of our organization's needs. Before Pantheon, our previous provider struggled to keep up, which frustrated both parish and school staff and hindered our productivity. Now, we are more confident with the necessary support we need regarding IT issues.
Customer service is where Pantheon truly stands out. In a world dominated by automated systems and long hold times, it's refreshing to work with a company where you know the people you're calling. Even when we submit a ticket or email, Pantheon usually responds right away. When I'm able to speak with a real person, I'm confident my issue will be resolved quickly and efficiently.
Pantheon delivers IT support with a personal touch, and we are very happy with their service.


Joanne

Education

Dependable, Comprehensive IT Support with Pantheon
What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no...

Dependable, Comprehensive IT Support with Pantheon
What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no guarantee when our needs would be addressed. Pantheon's approach provides reliability and peace of mind.
Another standout is their responsiveness. Whenever we call, an actual person answers the phone-not an answering machine. Their employees are personable, and the services they offer are outstanding.
If someone asked me for a recommendation, I'd tell them Pantheon Computers is the way to go. They provide top-notch IT support with the best technicians who are always helpful, knowledgeable, and ready to assist.


Debbie

Construction Services

Book a 15-Minute Call to Talk About Medical IT Support in Minnesota


Let's talk about where your practice is vulnerable—and how we can make your IT a reliable partner in care.
Book a short call with our healthcare IT experts and get clarity on the next steps toward compliance, uptime, and better support for your staff.