
What Happens Without the Right Co-Managed IT Support?
Overworked Internal Teams
Without additional support, even experienced IT teams struggle to balance end-user support, cybersecurity, and project execution.
Limited Coverage During Off-Hours
If your IT team is only available during business hours, you're vulnerable to outages, breaches, and unplanned downtime at night or on weekends.
Missed Updates and Security Gaps
Routine maintenance often takes a back seat to daily support tickets, leaving systems unpatched and vulnerable to cyber threats.
No Backup During Sick Leave or Turnover
When key team members are unavailable, your entire IT operation slows—or stops—putting compliance and uptime at risk.
Reactive, Not Strategic IT
Without time or bandwidth, your internal team is stuck fighting fires instead of innovating, improving infrastructure, or planning long-term growth.

Why Minnesota Businesses Choose Pantheon for Co-Managed IT
24/7 Monitoring and Coverage
We keep watch around the clock. When your team clocks out, ours keeps working—resolving alerts, applying patches, and preventing downtime.
Help Desk Support with Same-Day Resolution
Offload your Tier 1 and Tier 2 support to our local help desk. With 90% of tickets resolved the same day, your users stay productive—and your IT team stays focused.
Cybersecurity and Compliance Expertise
We integrate seamlessly with your existing environment and ensure your network, endpoints, and cloud systems meet regulatory and security standards.
Infrastructure Management and Toolsets
Use our monitoring platforms, documentation systems, patch management tools, and ticketing systems—or we can integrate with yours. It's flexible, and it's fast.
Predictable, Flat-Rate Pricing
We don't charge per ticket, per project, or per panic. One flat rate gives you scalable support without budget surprises.
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Our IT Services
Looking for IT solutions tailored to your business? Contact Pantheon Computers today to learn how our IT services can help your organization stay secure, compliant, and efficient.
At Pantheon Computers, we provide comprehensive IT solutions designed to enhance security, ensure compliance, and optimize business efficiency. Our team specializes in delivering tailored IT services to businesses across manufacturing, healthcare, municipalities, law enforcement, and professional services. Whether your organization requires cloud solutions, cybersecurity protections, or IT compliance expertise, our experts ensure your business remains secure, compliant, and operational at all times.
Frequently Asked Questions About Co-Managed IT Services in Minnesota
What is co-managed IT support and how does it work?
Co-managed IT is a collaborative model where your internal IT team works alongside a managed service provider like Pantheon Computers. We fill in the gaps—whether that's help desk, monitoring, cybersecurity, or project support—without taking control away from your team.
How do we decide what responsibilities stay in-house and what’s outsourced?
It's fully customizable. You keep control of what makes sense—strategic planning, user support, infrastructure—while we handle what's slowing your team down. Together, we define roles and responsibilities to ensure no overlap or confusion.
Will your team have access to our systems and documentation?
Yes, with your permission and under strict access controls. We can work within your current platforms or implement our own documentation, ticketing, and monitoring systems as needed. All access is secure and logged.
Is co-managed IT more cost-effective than hiring additional internal staff?
Almost always. Hiring, training, and retaining full-time IT staff is expensive and time-consuming. With Pantheon's co-managed services, you get access to an entire team of experts—without the overhead.
What if our internal IT team already has tools in place?
No problem. We can integrate with your existing tools or provide access to our toolset if needed. We're flexible and collaborative, not disruptive.
How fast is your support response time for help desk tickets?
Most tickets are acknowledged within minutes, and 90% are resolved the same business day. We deliver the responsiveness your users expect while your in-house team stays focused on higher-value tasks.
What kind of businesses benefit most from co-managed IT?
Mid-sized businesses with small IT departments that are stretched thin are ideal candidates. Our clients include medical practices, manufacturers, law enforcement agencies, and local governments—any organization with 50 to 200 employees that needs expert backup.
What Our Clients Are Saying About Our Services:
★★★★★
Book a 15-Minute Call to Explore Co-Managed IT Services in Minnesota
Let's talk about where your internal team is stretched—and how we can fill the gaps.
This isn't outsourcing—it's partnership. Schedule a short discovery call and let's build a co-managed plan that makes your team stronger.