Co-Managed IT Services in Minnesota 

Internal IT teams are under more pressure than ever—supporting users, securing networks, and keeping up with compliance, all while driving digital transformation. The result? Burnout, bottlenecks, and delayed progress.

Pantheon Computers provides co-managed IT services in Minnesota for businesses that want to strengthen their internal IT capabilities without hiring more full-time staff. We work alongside your team to fill gaps, offload routine tasks, and bring strategic value—so your IT department can focus on business-critical initiatives.

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What Happens Without the Right Co-Managed IT Support?

Overworked Internal Teams
Without additional support, even experienced IT teams struggle to balance end-user support, cybersecurity, and project execution.

Limited Coverage During Off-Hours
If your IT team is only available during business hours, you're vulnerable to outages, breaches, and unplanned downtime at night or on weekends.

Missed Updates and Security Gaps
Routine maintenance often takes a back seat to daily support tickets, leaving systems unpatched and vulnerable to cyber threats.

No Backup During Sick Leave or Turnover
When key team members are unavailable, your entire IT operation slows—or stops—putting compliance and uptime at risk.

Reactive, Not Strategic IT
Without time or bandwidth, your internal team is stuck fighting fires instead of innovating, improving infrastructure, or planning long-term growth.

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Why Minnesota Businesses Choose Pantheon for Co-Managed IT

24/7 Monitoring and Coverage
We keep watch around the clock. When your team clocks out, ours keeps working—resolving alerts, applying patches, and preventing downtime.

Help Desk Support with Same-Day Resolution
Offload your Tier 1 and Tier 2 support to our local help desk. With 90% of tickets resolved the same day, your users stay productive—and your IT team stays focused.

Cybersecurity and Compliance Expertise
We integrate seamlessly with your existing environment and ensure your network, endpoints, and cloud systems meet regulatory and security standards.

Infrastructure Management and Toolsets
Use our monitoring platforms, documentation systems, patch management tools, and ticketing systems—or we can integrate with yours. It's flexible, and it's fast.

Predictable, Flat-Rate Pricing
We don't charge per ticket, per project, or per panic. One flat rate gives you scalable support without budget surprises.

28

Years of Experience

24/7

Proactive Support

Our IT Services

Looking for IT solutions tailored to your business? Contact Pantheon Computers today to learn how our IT services can help your organization stay secure, compliant, and efficient. 

At Pantheon Computers, we provide comprehensive IT solutions designed to enhance security, ensure compliance, and optimize business efficiency. Our team specializes in delivering tailored IT services to businesses across manufacturing, healthcare, municipalities, law enforcement, and professional services. Whether your organization requires cloud solutions, cybersecurity protections, or IT compliance expertise, our experts ensure your business remains secure, compliant, and operational at all times.

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Managed IT Services 

Eliminate IT headaches with proactive IT management. Our Managed IT Services include network monitoring, cybersecurity protection, system maintenance, and strategic IT planning to help businesses maximize uptime and efficiency.

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Co-Managed IT Services

Enhance your internal IT team with expert support, advanced tools, and 24/7 monitoring. We help mid-sized Minnesota businesses scale efficiently, reduce downtime, and improve security without replacing existing staff.

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Outsourced IT Support 

Reduce IT costs and improve performance with outsourced IT solutions. Our Outsourced IT Support gives businesses access to enterprise-level IT expertise, 24/7 support, and strategic IT consulting without the overhead costs of an in-house IT team.

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IT Compliance Services

Achieve and maintain regulatory compliance with expert IT compliance support. Our IT Compliance Services help businesses navigate complex IT regulations and protect sensitive data while avoiding costly fines and penalties.

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HIPAA Compliance Services

Ensure your healthcare organization meets HIPAA compliance requirements with our tailored IT solutions. Our HIPAA Compliance Services help safeguard protected health information (PHI) through encryption, access controls, and failed security audits.

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CJIS Compliance Services 

Law enforcement agencies must comply with Criminal Justice Information Services (CJIS) security policies. Our CJIS Compliance Services provide secure access controls, encryption solutions, and compliance management for agencies handling sensitive law enforcement data.

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PCI Compliance Services

Protect payment card data and meet Payment Card Industry Data Security Standards (PCI DSS). Our PCI Compliance Services include secure payment processing, encryption, and vulnerability management to prevent fraud and ensure compliance.

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FTC Compliance Services

Businesses handling sensitive consumer data must meet Federal Trade Commission (FTC) regulations. Our FTC Compliance Services provide businesses with the tools and strategies needed to ensure data protection and regulatory compliance.

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Cybersecurity Services 

Protect your business from cyber threats with proactive cybersecurity solutions. Our Cybersecurity Services include network security, endpoint protection, vulnerability assessments, and employee cybersecurity training to safeguard critical business data and IT infrastructure.

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Data Backup & Recovery Services

Ensure your business never loses critical data with secure and reliable backup solutions. Our Data Backup & Recovery Services provide automated backups, secure cloud storage, and fast data recovery to keep your operations running smoothly in the event of data loss.

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Cloud Services

Leverage the power of the cloud to increase flexibility, scalability, and security for your business. Our Cloud Services include cloud migration, cloud storage, cloud security, and cloud collaboration tools to help businesses enhance productivity and streamline operations.

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Microsoft 365 Services 

Optimize workplace productivity with Microsoft 365 cloud solutions. Our Microsoft 365 Services include email hosting, Microsoft Teams collaboration, SharePoint integration, and cloud-based office applications to enhance communication and efficiency.

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Advanced Security Services

Protect your business with 24/7 threat monitoring, endpoint protection, compliance support, and layered cybersecurity tailored to Minnesota organizations. Stay secure, audit-ready, and operational.

Frequently Asked Questions About Co-Managed IT Services in Minnesota 

What is co-managed IT support and how does it work? 

Co-managed IT is a collaborative model where your internal IT team works alongside a managed service provider like Pantheon Computers. We fill in the gaps—whether that's help desk, monitoring, cybersecurity, or project support—without taking control away from your team.

How do we decide what responsibilities stay in-house and what’s outsourced?

It's fully customizable. You keep control of what makes sense—strategic planning, user support, infrastructure—while we handle what's slowing your team down. Together, we define roles and responsibilities to ensure no overlap or confusion.

Will your team have access to our systems and documentation?

Yes, with your permission and under strict access controls. We can work within your current platforms or implement our own documentation, ticketing, and monitoring systems as needed. All access is secure and logged.

Is co-managed IT more cost-effective than hiring additional internal staff?

Almost always. Hiring, training, and retaining full-time IT staff is expensive and time-consuming. With Pantheon's co-managed services, you get access to an entire team of experts—without the overhead.

What if our internal IT team already has tools in place?

No problem. We can integrate with your existing tools or provide access to our toolset if needed. We're flexible and collaborative, not disruptive.

How fast is your support response time for help desk tickets? 

Most tickets are acknowledged within minutes, and 90% are resolved the same business day. We deliver the responsiveness your users expect while your in-house team stays focused on higher-value tasks.

What kind of businesses benefit most from co-managed IT?

Mid-sized businesses with small IT departments that are stretched thin are ideal candidates. Our clients include medical practices, manufacturers, law enforcement agencies, and local governments—any organization with 50 to 200 employees that needs expert backup.

What Our Clients Are Saying About Our Services:

★★★★★

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS...

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS compliant. This includes network security, policy revisions, staying updated on trainings and communicating upcoming needs. Our last BCA CJIS audit in 2023 went smoothly in part because Pantheon provided much of the information to the BCA directly. Pantheon has been able to prevent and mitigate loss and harm in the event of any attempted cyberattack breaches and provides a thorough investigation and after-action report. Working with Pantheon has allowed us to focus on public safety priorities and leave much of the IT tasks to the experts.


Kris

Government Services

Pantheon: IT Peace of Mind for Small Businesses
We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind.
I'm especially impressed with their annual...

Pantheon: IT Peace of Mind for Small Businesses
We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind.
I'm especially impressed with their annual recommendations. There's no nickel-and-diming-they provide the support we need, when and how we need it, without a huge bill afterward. We're always prioritized when we have urgent issues, and their customer service is excellent.
Pantheon consistently recommends products that are necessary, not just to make money off us. They understand that we're a small business trying to grow, and every penny matters. Security is a priority, and they ensure we get what's essential while offering additional suggestions if we want more.
If you're looking for a partner, Pantheon is it. It's like having an IT firm right in your building, without needing to hire or train anyone. You know you're getting top-of-the-line service at a reasonable price, and their excellent customer service is always there when you need them.


Katie

Real Estate

Peace of Mind and Local Support with Pantheon
As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring.
What really sets Pantheon apart is the...

Peace of Mind and Local Support with Pantheon
As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring.
What really sets Pantheon apart is the ability to pick up the phone and talk to an actual human being-someone who lives right here in my community. That local connection is a HUGE plus!
Honestly, I'd recommend simply giving Pantheon a shot. To date, we haven't had a single situation where they couldn't support our needs. Their reliability and personalized service speak for themselves.


Dan

Interior Design

Pantheon: Efficient, Friendly, and Dependable IT Support
The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support,...

Pantheon: Efficient, Friendly, and Dependable IT Support
The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support, and we know we can count on them to deliver excellent service.
Opening a ticket is as simple as sending an email, and their communication is above and beyond anything we've experienced with other IT firms. They're always dependable, responding promptly and keeping us informed every step of the way.
What really sets Pantheon apart is their team. Their IT professionals aren't just efficient-they're friendly and take the time to ensure customers understand the applications they're using.
Honestly, I think Pantheon is great. If you're looking for reliable IT support with a personal touch, they're the team to call.


Vicki

Automotive Services

Pantheon Makes IT Effortless for Us
We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all.
I also...

Pantheon Makes IT Effortless for Us
We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all.
I also appreciate the local feel of their service. If we need a tech, they're just five minutes away. Whether they come to our location or we drop something off, there's no need to waste time troubleshooting over the phone. Pantheon just takes care of it.
Most importantly, we don't have to worry about our systems. Knowing that Pantheon manages everything gives us peace of mind. Even when we hear about major tech issues in the news, we don't stress-Pantheon has it covered. They've truly simplified IT for us.


Tiffany

Healthcare

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly.
The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear...

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly.
The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear or incomplete explanations, they ensure we fully understand. I really enjoy working with them.
Over the years, we've worked with a few different IT providers, but Pantheon stands out. They work seamlessly with both our management and staff, delivering dependable support and great communication.


Bob

Non-profit

Trustworthy and Responsive IT Support with Pantheon
When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon.
While I haven't worked with other IT providers to compare, Pantheon has consistently met every...

Trustworthy and Responsive IT Support with Pantheon
When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon.
While I haven't worked with other IT providers to compare, Pantheon has consistently met every challenge I've brought to them. Their quick response times and dedication to solving issues have been outstanding.
What I especially value is their local presence. I can easily drive to Waseca to deliver a computer that needs attention, or if I prefer to speak with someone face-to-face, it's always an option. Pantheon's reliability and accessibility make them an excellent partner for IT support.


Timothy

Reliable, Responsive, and Personable IT Support with Pantheon
One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely...

Reliable, Responsive, and Personable IT Support with Pantheon
One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely on for help and direction.
Pantheon is equipped to handle the size and complexity of our organization's needs. Before Pantheon, our previous provider struggled to keep up, which frustrated both parish and school staff and hindered our productivity. Now, we are more confident with the necessary support we need regarding IT issues.
Customer service is where Pantheon truly stands out. In a world dominated by automated systems and long hold times, it's refreshing to work with a company where you know the people you're calling. Even when we submit a ticket or email, Pantheon usually responds right away. When I'm able to speak with a real person, I'm confident my issue will be resolved quickly and efficiently.
Pantheon delivers IT support with a personal touch, and we are very happy with their service.


Joanne

Education

Dependable, Comprehensive IT Support with Pantheon
What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no...

Dependable, Comprehensive IT Support with Pantheon
What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no guarantee when our needs would be addressed. Pantheon's approach provides reliability and peace of mind.
Another standout is their responsiveness. Whenever we call, an actual person answers the phone-not an answering machine. Their employees are personable, and the services they offer are outstanding.
If someone asked me for a recommendation, I'd tell them Pantheon Computers is the way to go. They provide top-notch IT support with the best technicians who are always helpful, knowledgeable, and ready to assist.


Debbie

Construction Services

Book a 15-Minute Call to Explore Co-Managed IT Services in Minnesota 


Let's talk about where your internal team is stretched—and how we can fill the gaps.
This isn't outsourcing—it's partnership. Schedule a short discovery call and let's build a co-managed plan that makes your team stronger.