Outsourced IT Support in Minnesota 

Your business relies on technology—but managing it in-house is draining your time, budget, and internal resources. Whether your current provider is falling short or you've outgrown break/fix support, it's time to consider a better way. Pantheon Computers provides outsourced IT support in Minnesota that delivers fast response times, proactive system management, and flat-rate pricing you can actually budget around.

Since 1997, we've helped Minnesota businesses get out of reactive IT mode and into a stable, secure, and scalable infrastructure—without the burden of managing everything internally.

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What You Risk Without Quality Outsourced IT Support 

Too many businesses get burned by outsourced IT partners who overpromise and underdeliver. The results can be costly:

Frequent Downtime and System Failures
If no one's monitoring your systems, issues go unnoticed until they become critical—causing operational delays and lost productivity.

Unresponsive Support
When your team has to wait hours (or days) to get help, projects stall, customers are affected, and employee frustration builds.

Inconsistent Costs and Unclear Billing
Hidden fees, hourly invoices, and unexpected charges make it nearly impossible to predict or control your IT budget.

Weak Security and Compliance Gaps
Without expert oversight, your network becomes vulnerable to breaches, ransomware, and compliance violations.

Overwhelmed Internal Staff
If your in-house team is spending more time putting out fires than improving infrastructure, they're stretched too thin to help the business grow.

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Why Minnesota Businesses Choose Pantheon Computers for Outsourced IT Support 

True 24/7 Monitoring and Support
Our team actively monitors your systems around the clock. When something goes wrong, we don't just alert you—we fix it.

Same-Day Ticket Resolution
90% of our help desk tickets are resolved the same day, meaning your team stays productive and focused.

Predictable, Flat-Rate Pricing
We don't believe in nickel-and-diming. Our all-inclusive service model means you'll never be surprised by your IT invoice again.

Compliance and Security Built-In
Whether you need to meet HIPAA, CJIS, CMMC, or PCI DSS, we build compliance and cybersecurity into every aspect of your outsourced IT support.

Scalable Support That Grows with You
From fully outsourced IT to co-managed partnerships, our services flex with your business—so you're never overpaying or under-supported.

28

Years of Experience

24/7

Proactive Support

Our IT Services

Looking for IT solutions tailored to your business? Contact Pantheon Computers today to learn how our IT services can help your organization stay secure, compliant, and efficient. 

At Pantheon Computers, we provide comprehensive IT solutions designed to enhance security, ensure compliance, and optimize business efficiency. Our team specializes in delivering tailored IT services to businesses across manufacturing, healthcare, municipalities, law enforcement, and professional services. Whether your organization requires cloud solutions, cybersecurity protections, or IT compliance expertise, our experts ensure your business remains secure, compliant, and operational at all times.

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Managed IT Services 

Eliminate IT headaches with proactive IT management. Our Managed IT Services include network monitoring, cybersecurity protection, system maintenance, and strategic IT planning to help businesses maximize uptime and efficiency.

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Co-Managed IT Services

Enhance your internal IT team with expert support, advanced tools, and 24/7 monitoring. We help mid-sized Minnesota businesses scale efficiently, reduce downtime, and improve security without replacing existing staff.

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Outsourced IT Support 

Reduce IT costs and improve performance with outsourced IT solutions. Our Outsourced IT Support gives businesses access to enterprise-level IT expertise, 24/7 support, and strategic IT consulting without the overhead costs of an in-house IT team.

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IT Compliance Services

Achieve and maintain regulatory compliance with expert IT compliance support. Our IT Compliance Services help businesses navigate complex IT regulations and protect sensitive data while avoiding costly fines and penalties.

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HIPAA Compliance Services

Ensure your healthcare organization meets HIPAA compliance requirements with our tailored IT solutions. Our HIPAA Compliance Services help safeguard protected health information (PHI) through encryption, access controls, and failed security audits.

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CJIS Compliance Services 

Law enforcement agencies must comply with Criminal Justice Information Services (CJIS) security policies. Our CJIS Compliance Services provide secure access controls, encryption solutions, and compliance management for agencies handling sensitive law enforcement data.

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PCI Compliance Services

Protect payment card data and meet Payment Card Industry Data Security Standards (PCI DSS). Our PCI Compliance Services include secure payment processing, encryption, and vulnerability management to prevent fraud and ensure compliance.

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FTC Compliance Services

Businesses handling sensitive consumer data must meet Federal Trade Commission (FTC) regulations. Our FTC Compliance Services provide businesses with the tools and strategies needed to ensure data protection and regulatory compliance.

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Cybersecurity Services 

Protect your business from cyber threats with proactive cybersecurity solutions. Our Cybersecurity Services include network security, endpoint protection, vulnerability assessments, and employee cybersecurity training to safeguard critical business data and IT infrastructure.

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Data Backup & Recovery Services

Ensure your business never loses critical data with secure and reliable backup solutions. Our Data Backup & Recovery Services provide automated backups, secure cloud storage, and fast data recovery to keep your operations running smoothly in the event of data loss.

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Cloud Services

Leverage the power of the cloud to increase flexibility, scalability, and security for your business. Our Cloud Services include cloud migration, cloud storage, cloud security, and cloud collaboration tools to help businesses enhance productivity and streamline operations.

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Microsoft 365 Services 

Optimize workplace productivity with Microsoft 365 cloud solutions. Our Microsoft 365 Services include email hosting, Microsoft Teams collaboration, SharePoint integration, and cloud-based office applications to enhance communication and efficiency.

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Advanced Security Services

Protect your business with 24/7 threat monitoring, endpoint protection, compliance support, and layered cybersecurity tailored to Minnesota organizations. Stay secure, audit-ready, and operational.

Frequently Asked Questions About Outsourced IT Support in Minnesota 

What is outsourced IT support and how does it work? 
Outsourced IT support is when a third-party provider like Pantheon Computers manages your IT systems, infrastructure, and user support. We handle day-to-day maintenance, help desk support, cybersecurity, and planning—allowing your business to stay focused on growth instead of troubleshooting technology issues.
Is outsourced IT more cost-effective than hiring in-house?

Yes. Hiring and maintaining a full-time IT staff can be costly, especially when you need multiple skill sets. Outsourcing gives you access to a full team of experts at a fraction of the cost—with no overhead for salaries, benefits, or training.

What types of companies benefit most from outsourcing IT?

Outsourced IT is ideal for small to mid-sized businesses with 20 to 200 employees that want enterprise-level support without building an in-house department. We work best with organizations that value uptime, security, and consistent performance.

Can Pantheon Computers work with our existing IT staff? 

Absolutely. Many of our clients use us in a co-managed IT role—supporting internal teams with help desk coverage, project assistance, or specialized compliance and security services.

Do you provide on-site support, or is it all remote? 

While most support can be handled remotely, we provide onsite service when needed for hardware issues, network deployments, or complex troubleshooting. Our Minnesota-based team ensures fast, local response times.

How quickly do you respond to support requests?

Most tickets are acknowledged within minutes, and the majority are resolved the same day. We don't leave you waiting—our support model is built for speed and efficiency.

What’s included in your monthly pricing?

Our flat-rate packages include 24/7 monitoring, unlimited help desk support, proactive maintenance, cybersecurity tools, backup solutions, compliance guidance, and more. You'll never be charged extra for things like "urgent" support or after-hours calls.

What Our Clients Are Saying About Our Services:

★★★★★

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS...

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS compliant. This includes network security, policy revisions, staying updated on trainings and communicating upcoming needs. Our last BCA CJIS audit in 2023 went smoothly in part because Pantheon provided much of the information to the BCA directly. Pantheon has been able to prevent and mitigate loss and harm in the event of any attempted cyberattack breaches and provides a thorough investigation and after-action report. Working with Pantheon has allowed us to focus on public safety priorities and leave much of the IT tasks to the experts.


Kris

Government Services

Pantheon: IT Peace of Mind for Small Businesses
We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind.
I'm especially impressed with their annual...

Pantheon: IT Peace of Mind for Small Businesses
We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind.
I'm especially impressed with their annual recommendations. There's no nickel-and-diming-they provide the support we need, when and how we need it, without a huge bill afterward. We're always prioritized when we have urgent issues, and their customer service is excellent.
Pantheon consistently recommends products that are necessary, not just to make money off us. They understand that we're a small business trying to grow, and every penny matters. Security is a priority, and they ensure we get what's essential while offering additional suggestions if we want more.
If you're looking for a partner, Pantheon is it. It's like having an IT firm right in your building, without needing to hire or train anyone. You know you're getting top-of-the-line service at a reasonable price, and their excellent customer service is always there when you need them.


Katie

Real Estate

Peace of Mind and Local Support with Pantheon
As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring.
What really sets Pantheon apart is the...

Peace of Mind and Local Support with Pantheon
As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring.
What really sets Pantheon apart is the ability to pick up the phone and talk to an actual human being-someone who lives right here in my community. That local connection is a HUGE plus!
Honestly, I'd recommend simply giving Pantheon a shot. To date, we haven't had a single situation where they couldn't support our needs. Their reliability and personalized service speak for themselves.


Dan

Interior Design

Pantheon: Efficient, Friendly, and Dependable IT Support
The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support,...

Pantheon: Efficient, Friendly, and Dependable IT Support
The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support, and we know we can count on them to deliver excellent service.
Opening a ticket is as simple as sending an email, and their communication is above and beyond anything we've experienced with other IT firms. They're always dependable, responding promptly and keeping us informed every step of the way.
What really sets Pantheon apart is their team. Their IT professionals aren't just efficient-they're friendly and take the time to ensure customers understand the applications they're using.
Honestly, I think Pantheon is great. If you're looking for reliable IT support with a personal touch, they're the team to call.


Vicki

Automotive Services

Pantheon Makes IT Effortless for Us
We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all.
I also...

Pantheon Makes IT Effortless for Us
We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all.
I also appreciate the local feel of their service. If we need a tech, they're just five minutes away. Whether they come to our location or we drop something off, there's no need to waste time troubleshooting over the phone. Pantheon just takes care of it.
Most importantly, we don't have to worry about our systems. Knowing that Pantheon manages everything gives us peace of mind. Even when we hear about major tech issues in the news, we don't stress-Pantheon has it covered. They've truly simplified IT for us.


Tiffany

Healthcare

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly.
The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear...

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly.
The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear or incomplete explanations, they ensure we fully understand. I really enjoy working with them.
Over the years, we've worked with a few different IT providers, but Pantheon stands out. They work seamlessly with both our management and staff, delivering dependable support and great communication.


Bob

Non-profit

Trustworthy and Responsive IT Support with Pantheon
When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon.
While I haven't worked with other IT providers to compare, Pantheon has consistently met every...

Trustworthy and Responsive IT Support with Pantheon
When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon.
While I haven't worked with other IT providers to compare, Pantheon has consistently met every challenge I've brought to them. Their quick response times and dedication to solving issues have been outstanding.
What I especially value is their local presence. I can easily drive to Waseca to deliver a computer that needs attention, or if I prefer to speak with someone face-to-face, it's always an option. Pantheon's reliability and accessibility make them an excellent partner for IT support.


Timothy

Reliable, Responsive, and Personable IT Support with Pantheon
One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely...

Reliable, Responsive, and Personable IT Support with Pantheon
One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely on for help and direction.
Pantheon is equipped to handle the size and complexity of our organization's needs. Before Pantheon, our previous provider struggled to keep up, which frustrated both parish and school staff and hindered our productivity. Now, we are more confident with the necessary support we need regarding IT issues.
Customer service is where Pantheon truly stands out. In a world dominated by automated systems and long hold times, it's refreshing to work with a company where you know the people you're calling. Even when we submit a ticket or email, Pantheon usually responds right away. When I'm able to speak with a real person, I'm confident my issue will be resolved quickly and efficiently.
Pantheon delivers IT support with a personal touch, and we are very happy with their service.


Joanne

Education

Dependable, Comprehensive IT Support with Pantheon
What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no...

Dependable, Comprehensive IT Support with Pantheon
What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no guarantee when our needs would be addressed. Pantheon's approach provides reliability and peace of mind.
Another standout is their responsiveness. Whenever we call, an actual person answers the phone-not an answering machine. Their employees are personable, and the services they offer are outstanding.
If someone asked me for a recommendation, I'd tell them Pantheon Computers is the way to go. They provide top-notch IT support with the best technicians who are always helpful, knowledgeable, and ready to assist.


Debbie

Construction Services

Book a 15-Minute Call to Discuss Outsourced IT Support in Minnesota 


Let's talk about what's not working—and what it takes to fix it.
We'll show you how our outsourced IT services eliminate downtime, increase performance, and bring real predictability to your IT environment.