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Services

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Server Administration

 

For many businesses, servers are the heart of their network. Making sure those servers are running at peak efficiency, and monitoring key systems to identify problems before they result in downtime for your business are critical practices.

Pantheon’s team of server administrators is skilled at all levels of server administration – keeping your server hardware optimally maintained, making sure the data and programs you need to run your business are available and running properly, protecting access to your data by managing user accounts and permissions, etc. Best of all, because Pantheon has numerous staff members with server administration skills, simple changes (such as password resets or account terminations) can be handled quickly and complex projects can be carefully planned to limit your downtime.

Backup and Recovery

 

Without your business data, you may not have a business at all. Pantheon has multi-level plans to fit any business’s backup and recovery needs. These plans encompass both on-site data backup and off-site data storage, as well as industry-leading backup software and storage devices. Whether you need the ability to spin up a backup server immediately or have more modest recovery needs, Pantheon can help you pick the right plan for your business.

 

All businesses need the reassurance that should a disaster strike, they can be back up and working as quickly as possible.

Pantheon can help you determine if your business needs to create an official Disaster Recovery Plan or if you simply need to keep some spare pieces of key hardware on hand. Whatever level of business continuity plan you desire, Pantheon will partner with you to complete its successful implementation.

There is a big difference between thinking you have a good backup and knowing you have a backup you can depend on if disaster strikes. Pantheon will help you evaluate your backup and recovery plan and then test it so you know you have a solution that you can depend on.

 

Services:

  • Image level backup locally and offsite

  • Office 365 backup services

  • Cyber Security Insurance

 

Cloud Services

Cloud strategy enables employees to work from any location, giving them access via a virtual environment to the same information that they’d have access to from the office. Experience the benefits of Cloud Services from Pantheon and allow your business to offer the flexibility to work from home or any other location. Integrate Cloud services from Pantheon into your current technology and see instant improvements in your day-to-day operations and productivity.

Cloud services from Pantheon can provide essential security and backup services for your company at low monthly costs. Pantheon partners with premier industry providers (Microsoft, OpenDNS, Storage Craft, ProofPoint, etc.) to offer many cloud services to our clients, including:

  • Office365

  • Hosted and Cloud Servers

  • Managed Cloud Anti-Virus

  • SPAM Filtering and Email Continuity

  • Email Archiving

  • Email Encryption

  • Web Content Filtering 

  • Cloud Storage Supported Backup

  • Azure Hosted Servers

  • Cloud Services such as Teams/SharePoint, Exchange Online, ext.

These services can be provided as a la carte options or as part of a larger maintenance agreement.

IT Managed Services

 

Why IT Managed Services

Defend against loss of productivity, business downtime and high consulting fees by allowing our IT experts to proactively monitor and provide preventive maintenance to detect and eliminate computer problems before they occur.

We provide affordable, high quality service by using a combination of remote IT management tools, end-user help desk support and local onsite experts.  Stop wasting valuable time and money struggling to keep your PCs, servers, email and network services up and running. Discover how our powerful and flexible managed services deliver the reliability and performance you need to manage your computing environment at a predictable, fixed monthly rate.

By proactively maintaining your system, our technology specialists are able to pinpoint issues before they surface, preventing your company from expensive downtime and other complications. As your business grows, we will help to ensure you have the right resources in place to sustain its development.

 

Fixed Priced IT Services

Helpdesk and Remote Support

We provide Desktop support and service for any computer, network, software, e-mail, or Internet issue. Whenever you have ANY technology related problem, we are
here to help.

Server

Management

Servers are the heartbeat of a network. Because we know how vital your company’s servers are we keep a watchful eye on them. We also perform active maintenance on this important computer to make sure you stay
up and running.

Consulting and Project Planning

As your IT department, we work with you to help develop a technology road map and a master plan. We’ve been project planning for nearly 20 years, so we know how to make all the pieces fit together so that your project goes as
smoothly as possible.

Network Management

Servers are the heartbeat of a network. Because we know how vital your company’s servers are we keep a watchful eye on them. We also perform active maintenance on this important computer to make sure you stay
up and running.

Proactive Computer Maintenance

Everyday there are new patches, updates, and hotfixes available from Microsoft and other software manufacturers for your computers. To help keep your systems running at their optimal level, we will perform automated updates and maintenance on a DAILY basis on all of your machines.

Daily Backups

Your Network is a crucial element to your success so it deserves regular care to perform at an optimal level. As your IT specialist, we monitor the overall health of your network on a daily basis, ensuring your technology maintains the best condition possible. Our monitoring is hard at work even when
you’re not!

PC Tune Up

Don’t leave yourself open to attack, vulnerability, and performance degradation. Maintaining the security of your business data is tougher – and more critical – than ever. Our PC Tune up ensures proper security controls are in place and your PC is clean and running with optimal performance.

Partnerships

We partner with industry leading vendors to deliver fast, affordable managed services without compromise. Through these relationships we ensure our staff is properly trained to use and support leading technologies that take the hassle out of IT for you. Let Pantheon Computers help you with all your IT Managed
Service needs.

Helpdesk Support

 

When you need help with your computer, you need someone who has the knowledge to solve your problem quickly and the ability to explain it to you clearly.

Pantheon assigns technicians to your business who get to know you and your staff and can help you quickly resolve issues when you need help. Because they are so familiar with you and your network, they can also help your users be more efficient and effective when using their computers. Having this kind of support gives you peace of mind.

With Pantheon, get in touch with someone as soon as possible when you have IT questions or needs. Call our Helpdesk line and you will talk to the same technicians that service your company on-site. At Pantheon our Helpdesk is never farmed out to offshore third-party call centers.

 

Network Security

Hackers and data theft have become two of the greatest threats to business today. Pantheon can make sure you have the right network security solutions protecting your business from outside attack. Partnering with both Cisco and Watchguard, we work with everything from cost-effective SMB firewalls to robust security appliances with high throughput, Intrusion Protection Services, and secure VPN capabilities.

Pantheon Network and Security Services:

  • Advanced Endpoint Protection

  • Security Incident and Event

  • Management (SIEM)

  • Dark Web Monitoring

  • Multi-Factor Authentication

In addition to outside threats, there are a large number of security risks that originate from inside your network. Pantheon partners with clients to create policies to protect their network and helps them enforce those policies using internet content filtering, application control, and more.

Pantheon believes that a multi-layered approach to security provides your business with a higher level of protection; so we also offer services like Managed Anti-Virus, Managed Patching, Managed SPAM, Email Attachment Scanning, DNS Filtering and more. We even offer 24/7 monitoring of your firewall so we can respond to hacking attempts as they are occurring.

Social Engineering:

Protect your business from social engineering – the act of tricking someone into divulging information or taking action, through technology reactions. Pantheon partners with clients to educate their users and create policies to protect their network. We also help them enforce those policies using Internet content filtering, application control, and more.

Social Engineering Services:

  • Security Awareness Training & Simulated Phishing

  • Security Assessment using NIST Framework

 

If you would like to schedule an appointment to discuss network security, please contact us. We have helped many companies just like yours and we’d love to help yours too.

vCIO 

 

A Pantheon vCIO is able to help you review the efficiency and efficacy of your current systems, security, and backup and disaster recovery plans. Then the vCIO will be able to develop plans that align with your business goals, and implement your projects in a way that minimizes disruption to your business processes.

 

That is where the benefits of a vCIO come in, as the vCIO gives you the best of both worlds – all of the same services as an on-site tech department, without the excessive cost. Furthermore, without a vCIO, all of this would likely be left up to the business owner taking away valuable attention from growing and running the company.

 

vCIO Benefits

Predictable Technology Budgets

Most businesses spend about 6-8% of revenue on technology-related expenses. The scary part is that many do so without a plan, especially not one as effective as an up-to-date Technology Roadmap. The Technology Roadmap is the ultimate business asset, as it provides a single-pane-of-glass view into all aspects of technology within an organization. In doing so, it measures system performance, diagnoses any issues, tracks the life cycles of your hardware, and reports on current and future projects. All of these components combine to create a powerful tool to create accurate, predictable budgets, and eliminate surprise expenses.

Decreased Operating Costs and Improved Productivity

Many businesses opt for only focusing on technology when something breaks, but wouldn’t it be better to prevent incidents from happening? How about ensuring that sensitive files or information never fall into the hands of cyber attackers? A vCIO is always vigilant and constantly working on the security of your business. Through creating security policies and implementing the right patches and updates in a timely manner to prevent vulnerabilities, your vCIO team guards your business so that you have peace of mind.

Analyzes and Reports Findings and Recommendations

Another great advantage of having a team of technology gurus on your side is consultative and advisory conversations. Not only do you have the ability to ask if a potential technology investment is right for your business, but vCIOs are constantly learning and advising what works best with your business’s goals. This creates a two-way conversation that will only enhance your enterprise’s efficiency without making unnecessary investments.

Security, Business Continuity, Disaster Recovery, and Compliance

Many businesses opt for only focusing on technology when something breaks, but wouldn’t it be better to prevent incidents from happening? How about ensuring that sensitive files or information never fall into the hands of cyber attackers? A vCIO is always vigilant and constantly working on the security of your business. Through creating security policies and implementing the right patches and updates in a timely manner to prevent vulnerabilities, your vCIO team guards your business so that you have peace of mind.

Alignment with Business Goals

A vCIO will understand your business’s core goals and contribute to meeting those goals. Through creating efficiencies, business process optimization, and strategic technology direction, vCIO services reduce overall costs and drive revenue. You get all the benefits of a CIO for less than half the cost, plus an entire team of experts backing your business to ensure that your visions are realized.

VoIP

 

Pantheon has partnered with local vendor to bring you a Voice over IP, fully managed, enterprise-grade phone system that utilizes the latest cloud-based technology to connect your business.

  •  Feature-Rich Solution

  • Unified Communications

  • Affordable Pricing

  • Increased Flexibility

  • Low Up-front Costs

  • Seamless Platform