3 things your Managed Services Provider (MSP) wants you know
Are you considering bringing a MSP on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you need to build a solid bond with them. As a MSP who has been in this business for long, I can tell you the 3 important steps that will help you get there.
Share, share, share
Your MSP is your IT doctor. Just as you would share everything about your health with your doctor, you need to share everything related to your business that impacts your IT, with your MSP. Give us an overview of your business and answer questions such as
What you do exactly as a business
Who are your key clients
Which industry verticals do you serve
What are your peak and lull seasons, if you have them
What are the core regulatory codes that apply to you based on the industries you work for
What are your business expansion plans for the near future and in the long run
Sometimes clients shy away from discussing all these things because they don’t trust the MSP enough. There is a fear of the MSP sharing business plans and other confidential information with their competitors. As a MSP, I can tell you that we work best with clients who trust us. When you are trusting us with the lifeblood of your business–your IT infrastructure, you should be able to trust us with your plans for your business.
Let’s talk often
While it’s great that you outsource your IT completely to us, it is still important that we meet and talk. Your business needs may change over time and we don’t want to be caught off-guard. We know you are busy, but set some time aside every month or even every quarter to catch up with us and discuss your IT challenges and needs.
Take us seriously
Your IT is our business, and we take our business very seriously. So, when we tell you something, such as–to implement strong password policies, limit data access, upgrade antivirus, etc., please take notice!
Teamwork forms the core of any successful relationship. Same holds true for your relationship with your MSP. Trust us, pay attention to us and hear us out. We’d love that…and we’d love to work with you!