The 3 Biggest Problems Minnesota CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don't need us to tell you how frustrating that is.

Our research shows that most successful Minnesota CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

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Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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What Our Clients Are Saying About Our Services:

★★★★★

As a law enforcement professional, Information Technology is not naturally my strongest area. Through our normal everyday IT contract with Pantheon to provide City IT services, Pantheon has taken on the responsibility to guide us through all the complex policies we must follow to be CJIS compliant. This includes network security, policy revisions, staying updated on trainings and communicating upcoming needs. Our last BCA CJIS audit in 2023 went smoothly in part because Pantheon provided much of the information to the BCA directly. Pantheon has been able to prevent and mitigate loss and harm in the event of any attempted cyberattack breaches and provides a thorough investigation and after-action report. Working with Pantheon has allowed us to focus on public safety priorities and leave much of the IT tasks to the experts.

Kris

Government Services

Pantheon: IT Peace of Mind for Small Businesses We don't have to think about anything IT-related. Pantheon provides the services, goods, and support we need for any IT issue that comes our way. What we have with Pantheon is peace of mind. I'm especially impressed with their annual recommendations. There's no nickel-and-diming-they provide the support we need, when and how we need it, without a huge bill afterward. We're always prioritized when we have urgent issues, and their customer service is excellent. Pantheon consistently recommends products that are necessary, not just to make money off us. They understand that we're a small business trying to grow, and every penny matters. Security is a priority, and they ensure we get what's essential while offering additional suggestions if we want more. If you're looking for a partner, Pantheon is it. It's like having an IT firm right in your building, without needing to hire or train anyone. You know you're getting top-of-the-line service at a reasonable price, and their excellent customer service is always there when you need them.

Katie

Real Estate

Peace of Mind and Local Support with Pantheon As a small business owner, peace of mind is invaluable. Knowing that one 'glitch' could disrupt our entire day-to-day operations, having knowledgeable support just a phone call away is incredibly reassuring. What really sets Pantheon apart is the ability to pick up the phone and talk to an actual human being-someone who lives right here in my community. That local connection is a HUGE plus! Honestly, I'd recommend simply giving Pantheon a shot. To date, we haven't had a single situation where they couldn't support our needs. Their reliability and personalized service speak for themselves.

Dan

Interior Design

Pantheon: Efficient, Friendly, and Dependable IT Support The biggest benefit we've experienced since Pantheon took over our IT and put us on their managed program is the improvement in our tools-better antispam, cloud storage, and antivirus applications. They've made it easy to get support, and we know we can count on them to deliver excellent service. Opening a ticket is as simple as sending an email, and their communication is above and beyond anything we've experienced with other IT firms. They're always dependable, responding promptly and keeping us informed every step of the way. What really sets Pantheon apart is their team. Their IT professionals aren't just efficient-they're friendly and take the time to ensure customers understand the applications they're using. Honestly, I think Pantheon is great. If you're looking for reliable IT support with a personal touch, they're the team to call.

Vicki

Automotive Services

Pantheon Makes IT Effortless for Us We LOVE being able to call Pantheon whenever we have an IT issue. It's so simple to tell our team, 'Just call Pantheon!' No one in our office has to pretend to be IT or be interrupted because they're more tech-savvy-Pantheon handles it all. I also appreciate the local feel of their service. If we need a tech, they're just five minutes away. Whether they come to our location or we drop something off, there's no need to waste time troubleshooting over the phone. Pantheon just takes care of it. Most importantly, we don't have to worry about our systems. Knowing that Pantheon manages everything gives us peace of mind. Even when we hear about major tech issues in the news, we don't stress-Pantheon has it covered. They've truly simplified IT for us.

Tiffany

Healthcare

One of the best parts of working with Pantheon is having a team of support staff who can brainstorm and find solutions quickly. The techs are GREAT! They are excellent at communicating and explaining problems or fixes in a way that makes sense. Unlike others we've worked with who gave unclear or incomplete explanations, they ensure we fully understand. I really enjoy working with them. Over the years, we've worked with a few different IT providers, but Pantheon stands out. They work seamlessly with both our management and staff, delivering dependable support and great communication.

Bob

Non-profit

Trustworthy and Responsive IT Support with Pantheon When it comes to IT services, you need someone you can trust to resolve your issues quickly. That's exactly what I've experienced with Pantheon. While I haven't worked with other IT providers to compare, Pantheon has consistently met every challenge I've brought to them. Their quick response times and dedication to solving issues have been outstanding. What I especially value is their local presence. I can easily drive to Waseca to deliver a computer that needs attention, or if I prefer to speak with someone face-to-face, it's always an option. Pantheon's reliability and accessibility make them an excellent partner for IT support.

Timothy

Reliable, Responsive, and Personable IT Support with Pantheon One of the greatest benefits of working with Pantheon is the confidence of knowing we don't have to solve all our technology issues ourselves. With technology constantly changing, it's wonderful to have a trusted partner we can rely on for help and direction. Pantheon is equipped to handle the size and complexity of our organization's needs. Before Pantheon, our previous provider struggled to keep up, which frustrated both parish and school staff and hindered our productivity. Now, we are more confident with the necessary support we need regarding IT issues. Customer service is where Pantheon truly stands out. In a world dominated by automated systems and long hold times, it's refreshing to work with a company where you know the people you're calling. Even when we submit a ticket or email, Pantheon usually responds right away. When I'm able to speak with a real person, I'm confident my issue will be resolved quickly and efficiently. Pantheon delivers IT support with a personal touch, and we are very happy with their service.

Joanne

Education

Dependable, Comprehensive IT Support with Pantheon What I appreciate most about Pantheon is their Managed Monthly Agreement. It's reassuring to know that all services are covered, no matter the issue. With our previous IT provider, we had to prepay for services, and if we didn't, there was no guarantee when our needs would be addressed. Pantheon's approach provides reliability and peace of mind. Another standout is their responsiveness. Whenever we call, an actual person answers the phone-not an answering machine. Their employees are personable, and the services they offer are outstanding. If someone asked me for a recommendation, I'd tell them Pantheon Computers is the way to go. They provide top-notch IT support with the best technicians who are always helpful, knowledgeable, and ready to assist.